Privacy Policy

Who is responsible

Veekya Enterprises operates DigitalPotli at digitalpotli.shop. Business address: Karnail Singh Nagar, Ludhiana, Punjab 141001, India. Privacy contact: Jatinder Kumar, via [email protected].

The current preview

Purchases are not enabled. The preview does not take payment or deliver purchased files, and its checkout fields do not submit a buyer order while checkout is unavailable.

Ordinary website requests reach our hosting provider. Support enquiries can be sent to [email protected].

Information used when checkout opens

We use the email address and phone number you provide, selected products, amount, order and payment references, payment status, delivery information, and related support or refund messages.

The site and its providers may also process IP address, browser or device information and security logs to serve the website, prevent misuse and investigate problems.

We use this information to complete purchases, confirm payments, provide access, handle support and refunds, keep necessary records and meet applicable obligations. We do not use purchase contact details for unrelated marketing without the required separate choice.

Payment information

Razorpay processes payment information through its checkout. We receive the references and status needed to manage the order. We do not store your full card number, CVV, UPI PIN or banking password.

Our service providers

Cloudflare provides website hosting and security. When purchases open, it will also support order records and restricted file access.

Support email uses Cloudflare Email Routing and a Google-hosted mailbox. Support messages are forwarded to our support mailbox.

Automatic delivery emails are not currently enabled. Available download links will be shown after payment is confirmed.

Some store pages load fonts through Google Fonts. These requests reach Google’s font services and may include technical information such as your IP address.

We do not currently use advertising analytics. If non-essential analytics or advertising tracking is introduced, we will explain it and provide any required choice before it operates.

Providers process the information needed for their services and may use infrastructure in different locations. We may also disclose information where required by law or necessary to investigate fraud or protect legal rights.

Essential browser-tab storage

When checkout is enabled, essential storage in your browser tab keeps your order reference and access information so you can check a payment or reopen available downloads during that session. It does not store your email address or phone number.

Keep the tab private. The checkout session lasts up to 24 hours from order creation. If that period ends, or the tab’s information is cleared, contact support for manual purchase verification and access help.

Security and retention

We use reasonable access controls and security measures appropriate to the information. When purchases are enabled, file access will be limited to verified orders.

We keep information for the purposes explained here, including completing purchases, support, security, disputes and applicable record-keeping obligations. When it is no longer needed for those purposes, we delete or anonymise it. Records needed for an unresolved transaction or applicable obligation may need to be kept longer.

Questions and information requests

You can ask us to explain, correct or delete information connected with your purchase or enquiry by emailing [email protected] once the support channel is active. We may request limited information to verify that the request relates to you.

We will explain if an applicable obligation or unresolved transaction prevents us from fully completing a request. The Contact & Grievance page explains how to escalate a complaint.